Last updated: 12/02/2025
PLEASE READ THIS POLICY CAREFULLY BEFORE USING ANY OF SORCOVA HEALTH SERVICES
By visiting the website at https://www.sorcovahealth.com (the “Website”) and/or our mobile and web applications, collectively named our “Services” you are accepting and consenting to the practices described in these Terms and Conditions Policy (“Terms, “Terms and Conditions”).
IF YOU DO NOT CONSENT, PLEASE DO NOT SUBMIT ANY PERSONAL DATA TO US.
1.1. Welcome to Sorcova Health, a comprehensive digital platform for monitoring and optimizing mental well-being, managing stress, and implementing personalized prevention strategies to mitigate chronic stress and burnout while promoting long-term health outcomes and improving quality of life.
These Terms & Conditions (“Terms”, “T&C”) govern your access (hereinafter referred to as “you”, “your”, “client”, or “user”) to and use of the Sorcova Health website https://www.sorcovahealth.com (the “Website”) mobile application (“User app”), and web application (“Business Client app”), (collectively referred to as the “Platform”, or “Service”)
The Sorcova Health application is operated by a company registered in France under registration number SIREN 952442655 with its registered office at 60, avenue Charles de Gaulle, 92220, Neuilly-Sur-Seine - France. For any inquiries, you may contact us via email at contact@sorcovahealth.com.
Access to and use of the Services requires your express and unreserved acceptance of these Terms. If you do not agree, we recommend not using our Services. Acceptance of these Terms occurs upon your first use of our Services.
By using Sorcova Health, you confirm that you are at least 18 years old or meet the legal age requirement in your country, agree to provide accurate and truthful information, and are using the app for personal, non-commercial purposes.
Sorcova Health is a comprehensive digital health platform designed to help users optimize their mental well-being, manage stress, and implement personalized prevention strategies to mitigate chronic stress and burnout. Our services are built on science-based approaches and data-driven insights, aiming to improve long-term health outcomes and enhance overall quality of life. Using preventative health and lifestyle medicine approaches, Sorcova Health aims to tackle chronic stress, a major risk factor for most of the non-communicable diseases (i.e. cardiovascular diseases, diabetes, but also depression, addictions etc.).
Our multidisciplinary team of experts — comprising doctors, scientists, health coaches, engineers, and other specialists — provides you with personalized lifestyle recommendations to support stress reduction and mental well-being. Depending on the service package you choose, you will benefit from continuous monitoring and a tailored follow-up through our App, allowing you to track your progress, access personalized recommendations, and receive ongoing guidance and expert advice. The key components of our services include:
Disclaimer: You acknowledge and agree that Sorcova Health is intended solely for lifestyle and stress management purposes, focusing on prevention and well-being. It is not designed to diagnose, treat, or manage any medical condition. All information provided through our Services does not constitute medical advice and should never replace consultation with your doctor or a qualified healthcare professional.
We strive to provide accurate and up-to-date health and well-being information, following best practices and relevant guidelines. However, it is your responsibility to assess whether our Services are suitable for your individual needs. You should always seek independent professional advice where necessary.
If any guidance provided by our Services conflicts with advice from a doctor or another qualified medical professional, their advice should always take precedence.
If you have a medical concern, you are solely responsible for consulting an appropriate healthcare professional (e.g., your general practitioner or another medical specialist). In the event of a medical emergency, contact local emergency services immediately (e.g., call 112 across Europe or the emergency number of your country of residence).
While we make every effort to ensure the accuracy of the information provided, mistakes may occur. If we discover or are informed of an error, we will correct it promptly. To the fullest extent permitted by applicable law, the authors, editors, and publishers assume no liability for errors or omissions or for any consequences arising from the use of our Services. No warranties, express or implied, are made regarding the completeness, accuracy, or reliability of the information provided.
Website access: Sorcova Health website is accessible without any registration. However, accessing our website requires accepting these Terms and our Privacy Policy.
Mobile and web applications Sorcova access:
Users may unsubscribe and terminate their account at any time by:
Upon deregistration, personal data will be handled in accordance with our Privacy Policy.
We are committed to protecting and respecting your privacy (see our Privacy Policy), and ensuring that you feel safe and confident while using our services is of paramount importance to us. Any Personal Data generated through the use of the Sorcova Health Platform will be collected, stored, and processed in full compliance with the General Data Protection Regulation (GDPR) 2016/679 and all applicable data protection laws in France.
Under GDPR, users have the right to:
For the full list of users rights under GDPR, please see our Privacy Policy and any relevant resource.
To exercise these rights, contact us at contact@sorcovahealth.com.
We implement robust technical and organizational measures to safeguard your personal data and ensure its confidentiality, integrity, and protection against unauthorized access. Details on how we collect, use, and protect your data are outlined in our Privacy Policy. By using Sorcova Health, you acknowledge and accept our data practices.
In addition to our obligation and commitment to keep our services safe and your data protected upon the highest standards, you have the responsibility of keeping your user access secured using your unique user identifier and password and all other necessary security and safeguarding measures to keep your user account safe. You are liable for all activities conducted under your Account. If you suspect any unauthorized access or security breach, notify us immediately at contact@sorcovahealth.com.
5.1. We are committed to the continuous improvement of the Sorcova Health platform. Our objective is to provide innovative features while ensuring the platform evolves in accordance with advancements in medical and behavioral science, technology, and best practices in digital health solutions.
5.2. We reserve the right to modify specific features by updating the platform, resetting certain functionalities, or suspending support for certain services. These updates may impact how you use Sorcova Health, including the removal, modification, or reset of features. If you have subscribed to notifications, we will inform you separately about any significant changes and your rights related to them.
Our Services may contain links to external websites or integrate with third-party tools and services (e.g., wearable devices, health-tracking applications) to enhance functionality and improve the user experience. These external websites and services are not operated or controlled by Sorcova Health.
We strongly recommend that you carefully review the Privacy Policy and Terms of every external service you interact with. Sorcova Health is not responsible for the content, privacy practices, or security policies of these external websites or services. By accessing external websites, you acknowledge that Sorcova Health has no liability for any material, actions, or omissions associated with them.
We do not share your personal data with third-party tools or services without your explicit consent. Any data processed by these external services will be subject to their respective privacy policies and data protection practices. While we collaborate with reliable third-party providers, Sorcova Health does not guarantee or assume responsibility for the availability, accuracy, or performance of their services. Users are encouraged to consult the terms and conditions of these providers for further information.
The availability and performance of the platform may be affected by technical factors such as internet connectivity, device compatibility, or system requirements. Users are responsible for ensuring they have the necessary hardware, software, and stable internet connection to access the platform’s full features.
To improve user experience and introduce new functionalities, Sorcova Health may release regular updates to the platform. Users are required to update the app promptly upon receiving a notification to maintain full access to services. Failure to update the app promptly may result in loss of functionality, restricted access, or potential security risks.
5.6. Your feedback is essential in helping us improve Sorcova Health. We encourage users to share their experiences, suggestions, and concerns so we can refine our services and better meet your needs. While we cannot guarantee that every suggestion will be implemented, we carefully consider all feedback as part of our ongoing development process.
6.1. The access to our website is free of charge. However, accessing our website requires accepting these Terms and our Privacy Policy.
Our services are provided on a subscription basis (“Subscription”) and/or customised packages (“Packages”) paid by the Business Client (a company or entity purchasing the Sorcova program for their teams) under a B2B2C model. There are several payment options:
The Corporate Client will receive at least 30 days’ written notice for any fee adjustments. Continued use of the Service constitutes acceptance of the new terms.
Users may unsubscribe and terminate their account at any time (see 3.3 and 4 paragraphs).
The Business Client may cancel their Subscription or Packages for their team at any time according to the terms of the Contract, by contacting us at contact@sorcovahealth.com.
We reserve the right to modify subscription fees. The Corporate Client will be notified of any changes 30 days in advance, and your continued use of the Services constitutes acceptance of the new fees.
All content, trademarks, logos, and software associated with our Services are the exclusive property of Sorcova Health and are protected under French and international intellectual property laws. This includes, but is not limited to, the ‘Sorcova Health’ name and logo, the domain www.sorcovahealth.com, and all Intellectual Property Rights related to the delivery of or resulting from our Services.
The layout, design, and content of our Services (website, mobile app, and web app) belong to Sorcova Health and are protected by copyright laws in France and internationally. Sorcova Health Content (“Content”) refers to any text, design elements, graphics, images, audio, video, software, data compilations, page layout, underlying code, and any other information or material displayed on or forming part of our Services (Website, Platform, mobile, and web Apps), including user-generated content.
Sorcova Health grants users a limited, non-exclusive right to use the data provided as an output of their paid service strictly for personal and non-commercial purposes.
Unless expressly permitted in writing:
Users may print, download, or display small portions of the Content for personal, non-commercial use only. However, the reproduction or storage of any substantial portion of our Content in a retrieval system, or its use for commercial purposes, is strictly prohibited without our prior written consent.
Failure to comply with these restrictions may result in legal action to protect Sorcova Health’s Intellectual Property Rights.
8.1. In addition to the other terms outlined in these Terms and Conditions, this section establishes specific rules regarding the use of the Sorcova Health platform (hereinafter referred to as “Regulations”). The following activities are strictly prohibited:
Failure to comply with the above rules constitutes a serious violation of these Terms and may result in the following actions, taken at Sorcova Health’s sole discretion:
In cases of minor violations, Sorcova Health may issue a warning before taking more severe action. However, serious breaches—such as those involving security violations, illegal activities, or harmful content—will result in immediate action.
This Agreement between you and Sorcova Health becomes effective when you start using our Services and will remain effective until termination takes place, whether initiated by you or by us, in the following but not limited to situations:
The User may terminate his/her registration at any time by submitting an unsubscribe request or by deleting the app. Please refer to our Privacy Policy for detailed information on the consequences of account termination and how your personal data will be handled.
9.2.1. Sorcova Health may terminate the Agreement at any time on not less than 2 (two) months’ notice.
9.2.2. Sorcova Health reserves the right to terminate this Agreement with immediate effect by providing written notice to the User in the following circumstances:
(a) If the User’ payer fails to pay any amount due under this Agreement by the due date and remains in default for 30 (thirty) days after receiving notice to make such payment.
(b) If the User engages in any prohibited action, as outlined in Section 8 of this Agreement.
(c) Inactivity for an extended period
(d) If the User becomes incapable of managing his/her own affairs due to death, illness, or physical or mental incapacity, or becomes a patient under any relevant mental health legislation.
(e) In the event of a serious technical malfunction affecting the delivery of Services that cannot be reasonably resolved.
Failure to comply with the above rules constitutes a serious violation of these Terms and Conditions and may lead to the following actions, taken at our sole discretion, either separately or together:
We will provide 30 days' notice for non-material changes and immediate notice for material breaches.
9.3. Reservation of rights Clause 9.2 is without prejudice to any other right or remedy available to Sorcova Health under this Agreement or applicable law.
To the fullest extent permitted by French law, Sorcova Health shall not be liable for:
- Indirect, incidental, or consequential damages.
- Errors or interruptions in service.
- User reliance on information provided through the Services.
We are not liable for delays or failures caused by events beyond our control, such as natural disasters, pandemics, or government actions.
11.1. Future integration: Sorcova Health may integrate AI-driven features to enhance stress monitoring and personalized recommendations.
11.2. Transparency and User Consent: Users will be notified when AI features are introduced and given the option to opt-in.
11.3. Data Privacy and Ethics: AI features will comply with GDPR, the EU AI Act, and other applicable regulations to protect user data and ensure ethical practices.
11.4. Limitations and Safety: AI-generated insights are supportive tools and should not be considered diagnostic or therapeutic recommendations.
11.5. Continuous improvement: All AI functionalities will be regularly monitored and updated to align with the latest health and safety standards.
We may update, modify, or supplement these Terms and Conditions from time to time, with the latest version always available on our website. Changes typically reflect new features or legal requirements. If any updates occur, we will notify you at least 30 days in advance. If you do not object within this period, the changes will be considered accepted. You will also be informed of your right to object and its consequences. If your objection makes it unreasonable for us to continue providing the Sorcova Health platform, we may terminate the agreement effective from the amendment date.
13.1. Our headquarters are located in France. This agreement, based on these Terms and Conditions, is governed by the laws of France. For consumer disputes, you may also contact the Mediator of the French Consumer Code or use the European Online Dispute Resolution Platform.
However, in agreements between businesses and consumers, the mandatory consumer protection laws of the country where the consumer resides may apply if:
13.2. Any disputes related to the use of the Sorcova Health platform shall fall under the exclusive jurisdiction of the courts of France.
13.3. The European Commission provides an online dispute resolution platform at http://ec.europa.eu/consumers/odr. Sorcova Health does not participate in dispute resolution proceedings before a consumer arbitration board.
By using Sorcova Health, you agree to receive communications from us electronically, such as via email or other digital formats. Notices may be sent to the email address provided during registration or through the platform when applicable. Failure to enforce any rights does not constitute a waiver of those rights. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will still apply. Only the contracting parties have the right to enforce the terms of this agreement.
If you would like to contact us in regard to the present Terms and Conditions or any other document mentioned in them, please email us:
Email: contact@sorcovahealth.com
Address: 60, avenue Charles de Gaulle, 92220 Neuilly-sur-Seine France
- “Services”: The Website, App, and all related features provided by Sorcova Health.
- “User”: a subscriber to these terms and having access to our Services
- “User Account”: the private and dedicated individual user's online access to our Services
- “Business Client”: the organization to which you belong (i.e. your employer who offer you/their teams the Sorcova Health mental wellbeing program who is also the payer for your Sorcova Services).
- “Subscription”: A recurring payment plan for accessing paid features.
- “Package”: A group of paid services
- “GDPR”: The General Data Protection Regulation (EU) 2016/679.
- “Regulations”: specific rules regarding the use of the Sorcova Health platform
- “Consent” of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her;
- “Personal Data”: means data about a living individual who can be identified from that data (or from those and other information either in our possession or likely to come into our possession). This means any information relating to an identified or identifiable natural person (“data subject”).
- “Health Data”: means personal data related to the physical or mental health of a natural person, including the provision of health care services, which reveals information about his or her health status.
- “Commencement Date”: the date of the User’s registration commences upon fees payment for our paid Services
- “Contract Year”: the 12-month period following the Commencement Date and each succeeding 12-month period.
- “Fees”: the membership fee for the time related to the period of Services, as set out in Paragraph “Payment”
- “Billing cycle”: is recurrent billing made regularly (i.e. every month) in order to pay subscription fees.
- “Intellectual Property Rights”: patents, rights to inventions, copyright and related rights, trademarks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off, rights in designs, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.
